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Terms of Use

Version 1.0 — 4 August 2026

These terms apply to all services ordered from Vinyl Restore, a brand operated by Pro Technologies Limited, registered in England and Wales, company number 08184949, registered office: 35 Wild Rose House, 3 Firwood Lane, Romford RM3 0FQ, United Kingdom. We are not registered for VAT. Contact: info@vinylrestore.co.uk, +44 20 3695 2175.

Our Services

We provide ultrasonic cleaning of vinyl records and digitisation of records into digital formats (WAV, FLAC, MP3), as described on this website. The content of each service and package is set out on the service pages and in the shop at the time of ordering.

Prices and Payment

Prices are listed in pounds sterling per record and are final — we are not VAT registered. A 15% discount applies to orders of 50 or more records. Orders can be paid online through this website or by invoice; invoices are due within 14 days of the date issued.

Free Test Digitisation

We offer one free test digitisation per client: one track from one record, delivered as an MP3 file by email, with no obligation. If you subsequently order a package, the test record counts towards it. Paid packages are delivered in the formats stated for each tier.

Handing Over and Returning Records

Records can be brought to the studio by appointment or collected and returned across London by arrangement; the cost of collection depends on the size of the order and the address. Records travel in rigid packaging and are returned in fresh anti-static inner sleeves.

Condition of Records and Our Care

We assess the condition of records at intake and will tell you if we believe an item is too fragile or damaged to be processed safely; we may decline such items. Cleaning removes dirt, grease and static — it does not repair scratches or other mechanical damage, and digitisation reproduces the record as it sounds after cleaning. Your collection is insured while in our care. Any concern about the condition of returned records must be raised within 14 days of return.

Digital Files and Storage

Digitised files are delivered via a cloud link and stored for 30 days after delivery, after which they are permanently deleted. Please download and back up your files within this period; we do not keep copies after deletion.

Copyright

Digitisation is provided for personal, archival use of records that you own. By placing an order you confirm that you have the right to make such copies. Digital files supplied by us must not be sold, publicly distributed or used commercially.

Turnaround

Turnaround times depend on the size of the order and are agreed when the order is placed. If we cannot meet an agreed date, we will tell you as soon as possible and agree a new one.

Cancellation

If you are a consumer, you may cancel an order made online within 14 days without giving a reason. If work has not started, you receive a full refund. If you asked us to start within the cancellation period, you pay for the work already done; records already cleaned or digitised are charged at the order price. There are no cancellation fees.

Late Payment

  • Invoices are due within 14 days of the date issued
  • If an invoice is overdue we will contact you before taking any further step
  • For business customers, late payment carries statutory interest at 8% above the Bank of England base rate together with the fixed statutory compensation set by the Late Payment of Commercial Debts (Interest) Act 1998 — £40, £70 or £100 depending on the size of the debt
  • If we instruct a third party to recover a debt, we may recover the reasonable costs we actually incur, evidenced on request
  • Services may be suspended while an invoice remains unpaid, after written notice

Debt Recovery

  • If an undisputed invoice stays unpaid after written reminders, we may pass the debt to a recovery agency
  • We will tell you in writing before we do so, and give you a final opportunity to pay or to raise a dispute
  • Recovery costs charged to you are limited to those we actually incur

Legal Costs

  • If a dispute reaches court, costs are dealt with as the court directs
  • Before that, both parties agree to try to resolve the matter directly, and to consider mediation
  • Where we recover an undisputed debt, we may recover the reasonable costs we actually incur, evidenced on request

Limits of Liability

  • Each party is liable only for loss that is a reasonably foreseeable consequence of its own breach of these terms
  • Neither party is liable for loss of profit, loss of business or other indirect loss
  • Our total liability for any claim is limited to the amount you have paid us for the service the claim relates to
  • Nothing here limits liability for death, personal injury or fraud, or affects your statutory rights

Fair Comment

  • Both parties agree not to publish statements about the other that they know to be false or misleading
  • If you are unhappy with our work, please raise it with us first — we would rather fix the problem than argue about it
  • Both parties keep the remedies available to them in law

Our Team

  • For twelve months after our last piece of work for you, please do not directly solicit our staff or contractors for employment without discussing it with us first
  • If this is breached, we may recover the recruitment and replacement costs we actually incur

Updates to These Terms

We may update these terms from time to time. The current version, with its date, is always published on this page and applies to orders placed after publication.

Governing Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

Website Content and Intellectual Property

All content on this website — text, photographs, video, graphics, logos, page layouts and product descriptions — is the property of Pro Technologies Limited or is used under licence. It may not be copied, reproduced, scraped, republished or used for training automated systems, in whole or in part, without our prior written consent. Short quotations with a link to the source are welcome.

If content is used without permission, we will request its removal, invoice our standard licence fee for the period of use and, where necessary, pursue the matter under the Copyright, Designs and Patents Act 1988.